The Challenge
OluKai was managing privacy requests through OneTrust, but the process was overly complex, time-consuming, and difficult to maintain. Completing a single DSAR required multiple manual steps, and automations—while technically possible—were cumbersome to set up.
It was also challenging to get a clear view of the customer experience during the workflow. The privacy team wanted a simpler, more automated way to manage compliance across CCPA, CPRA, and GDPR without sacrificing speed or user experience.
"We needed an easy-to-use, automated tool and workflow for the DSAR process."
— Mike Salvati, Digital Product Manager, OluKai
Why They Chose MineOS
Olukai needed a privacy platform that could keep pace with a fast-growing global e-commerce business, where customer trust and operational agility are paramount. They were looking for:
- Single platform for privacy operations – Replace fragmented tools with one hub for DSRs, vendor risk, and data mapping.
- Seamless e-commerce integration – Support for Shopify, Salesforce, and other systems central to their operations.
- Scalable automation – Ability to handle rising request volumes without adding headcount.
- Speed and simplicity – Rapid deployment with minimal IT lift, ensuring compliance without slowing the business.
- Proactive compliance posture – Future-proof capabilities to meet evolving global privacy laws.
Solution & Implementation
MineOS partnered closely with Olukai’s privacy and IT teams to deliver an end-to-end privacy automation solution in under 45 days:
- Centralized privacy operations – Unified DSR handling, vendor assessments, and data mapping in one platform.
- Automated DSR fulfillment – MineOS automatically routes, retrieves, and compiles customer data from Shopify, Salesforce, and internal systems—eliminating manual searches.
- Streamlined vendor risk – Automated assessment workflows with built-in tracking and documentation for audit readiness.
- Custom e-commerce workflows – Tailored integrations to support Olukai’s global customer base and marketing stack.
- Hands-on onboarding – MineOS implementation specialists worked side-by-side with internal teams to configure automation and train users.
- Future-proof compliance – Built-in flexibility to adapt to new jurisdictions and evolving regulations without process overhauls.
"Behind every great platform are great people. Mine has continued to support us in ensuring we are satisfied with the platform. Their communication is next level, and they truly care about our feedback."
Mike Salvati
Digital Product Manager, OluKai
The Results
Olukai transformed their privacy operations with MineOS:
- 95% more efficient privacy request handling – Automated workflows replaced nearly all manual steps, drastically reducing time spent per request.
- 5 days to go live – Rapid deployment enabled Olukai to start processing requests faster without a lengthy onboarding process.
- 1 unified, intuitive platform – Replaced multiple disconnected tools, giving the team a single source of truth for privacy operations.
- Streamlined cross-team collaboration – Privacy, legal, and security stakeholders now work from the same environment with shared visibility.
Conclusion
By moving from a complex, high-maintenance solution to MineOS, OluKai was able to simplify its compliance operations, dramatically reduce request handling time, and future-proof its processes against evolving regulations. The close collaboration with MineOS ensured not just technical success, but also a strong partnership in ongoing privacy excellence.
About OluKai
OluKai is a premium footwear brand inspired by the Hawaiian way of life, blending style, comfort, and craftsmanship. The company is committed to quality, sustainability, and giving back to the community through its Ama OluKai Foundation.
